+3 368 028 02 82
CÔTE D’AZUR, 55 alley, Pierre Ziller,
Immeuble Atlantis, 06560 Valbonne,
Sophia-Antipolis, France
Queue system is a software solution that allows you to speed up the process of receiving visitors.
The main objects of the system are flow arrangement, forwarding of visitors to the right departments, providing information about services, time of delivery, etc. In general queue management system solves the problem of lack of time, saves cost of company and simplifies customer service process both in government agencies and in private sectors.
A full-fledged queue management system includes several modules, which are designed for interaction with visitors and staff serving them.
Besides the main components, the system can also contain modules: sound or voice alerts, SMS alerts, monitoring and performance evaluation of staff, video surveillance, statistics and navigation.
Caspel offers self-developed product, so some components are optional. The essence to have those components depends on business area, estimated customer flow, individual needs of customers.
In general, queue management system allows you to organize smart reception for visitors. Also, it reduces overloading of employees, increases the efficiency of their work. For visitors, this system is useful because it decreases the psychological pressure, that is traditional for ordinary "first come, first serve" queues. Heads of departments may receive at any time service statistics, evaluate the productivity of staff, spread individual load on each worker.
Reducing of costs without loss of quality free resources for business development
A wide range of the system project services in the field of information technology and telecommunications infrastructure construction
Modern business practice eliminates the possibility of errors provided by the human’s factor fault